Out of hours call answering for small businesses Calls get answered when you can't.
Out of hours, and whenever you're already on a job or another call, your phone gets answered. The caller's name, number and what they need are taken down and sent straight to you. It covers the gaps. It never replaces the person who answers your phone.
- Evenings and weekends
- When the line is busy
- Every call summed up for you
Mark Kelly, 087 *** 1180
Boiler not firing, house in Douglas.
Would like a call back tomorrow morning.
Three gaps where calls go unanswered.
Any one of these calls could be someone ready to book, who rings the next number instead.
When the day is done
Voicemail, and you hope they leave a message.
Answered, details taken, a summary waiting for you in the morning.
When you're on a job
It rings out while your hands are full.
Answered after a few rings. You read the summary at your next break.
When the line is busy
The second caller hears an engaged tone.
The second caller is answered too, and nothing is lost.
Five steps, and you only do the last one.
- The call rings outOut of hours, or after a few rings when you can't pick up.
- It's answered in your business's nameFriendly and short, the way you'd want it.
- The right questions get askedName, number, what they need and where. The things you'd ask.
- A summary lands on your phoneStraight after the call, so nothing waits on you checking voicemail.
- You ring them backWhen it suits you, with everything you need to know.
What it won't do
- Replace you or your receptionist. It only covers the gaps.
What are the unanswered calls worth?
Be honest with the sliders. If the numbers don't add up for your business, it isn't for you, and that's fine.
Count the calls you miss out of hours and while you're busy. Nothing is sent anywhere.
Now the price.
One flat monthly price, set by how many calls come through. Agreed with you before anything goes live, so there are no surprises on the bill.
- Nothing to pay to find out
- Price agreed before it goes live
About this fix.
Does it replace my receptionist?
No. It only answers when nobody else can: out of hours, or when the line is already busy. The person who answers your phone stays the first voice your customers hear.
What if I get more calls than Starter covers?
The price for your call volume is agreed with you before anything goes live.
What about my customers' data?
Your customers' details are only used to run your fix. Only I, and anyone working for my business, can see them. The services that handle the calls handle them under strict data protection terms.
Why isn't this one live in 48 hours?
Because it's built for your business: your name, your questions and the hours you want covered. The timeline is agreed on the call, and your 14 free days start once it’s live.
Stop losing the calls you can't take.
Tell me a little about your business and when calls go unanswered. I reply within one working day.